Privacy Policy
How we collect, use and look after your data under the Personal Data Protection Act B.E. 2562 (2019)
This English version is a translation provided for convenience. If there is any inconsistency between this version and the Thai version, the Thai version prevails.
CK Focus Co., Ltd. (“the Company”, “we”) values the privacy of users of the website www.ckfocus.com and all of our customers. This policy explains what personal data we collect, why we collect it, how long we keep it, who we disclose it to, and what rights you have under the Personal Data Protection Act B.E. 2562 (2019) (PDPA).
1. Data controller
CK Focus Co., Ltd. is the data controller under this policy. You can contact us by phone at 094-697-5442, by email at info@ckfocus.com or via LINE OA.
2. Data we collect
2.1 Data you give us directly
When you submit an order or request a quotation through the form on our website, we collect:
- Contact name and phone number (required, so we can call you back to confirm the order)
- Email (optional, used to send product documents and quotations)
- Farm name and province (optional, used to assess delivery and recommend products)
- Additional details you type in yourself, such as species, number of animals or problems on your farm
- The products and quantities ordered
This also includes data you send us through other channels such as LINE OA, Facebook, phone or email.
2.2 Data collected automatically
- IP address of the person submitting an order, used to limit the number of form submissions to prevent spam. It is held temporarily in memory and deleted within 10 minutes
- Date and time the order was submitted
We do not collect payment data. This website has no credit card processing or online payment system. The order form is only an expression of interest; our team will contact you to confirm the price and payment method.
3. Purposes and legal bases
| We use data to | Data used | Legal basis |
|---|---|---|
| Contact you, confirm orders, and inform you of prices and shipping costs | Name, phone, email, items ordered | Performance of a contract (Section 24(3)) |
| Deliver products and supporting documents (COA, SDS, invoices) | Name, phone, email, farm name, province | Performance of a contract |
| Advise on and recommend products suited to your farm | Species, farm size, problems reported | Legitimate interests (Section 24(5)) |
| Prevent spam and misuse | IP address, time of form submission | Legitimate interests |
| Keep accounts and comply with tax law | Order and buyer data | Legal obligation (Section 24(6)) |
If in the future we wish to use your data for direct marketing, such as sending news and promotions, we will ask for your consent separately, and you may withdraw it at any time.
6. Retention periods
- Order data and accounting documents are kept for 5 years from the end of the relevant accounting period, as required by the Revenue Code
- Data of people who enquired but did not order is kept for no more than 2 years from the most recent contact
- IP addresses used for spam prevention are deleted automatically within 10 minutes
After these periods, we will delete the data or make it no longer identifiable.
7. Security
- Data is transmitted over encrypted HTTPS
- The back office can only be accessed by people with an account and password; passwords are stored with one-way encryption (bcrypt), so no one can read the actual password
- Session cookies are set as HttpOnly and SameSite to prevent session hijacking
- The number of form submissions per IP address is limited
However, no system is 100% secure. If a personal data breach occurs that poses a high risk, we will notify you and the Office of the Personal Data Protection Committee within 72 hours, as required by law.
8. Your rights as a data subject
Under the PDPA you have the following rights, which you can exercise by contacting us through the channels in Section 11:
- Right of access: to view and obtain a copy of the personal data we hold about you
- Right to rectification: to have inaccurate or outdated data corrected
- Right to erasure: to have data deleted or made non-identifiable
- Right to restriction: to have the use of your data temporarily suspended
- Right to object: to object to the collection or use of your data in certain cases
- Right to data portability: to receive your data in a machine-readable format
- Right to withdraw consent: to withdraw consent you have given at any time
- Right to lodge a complaint: with the Personal Data Protection Committee
We will act on your request within 30 days of receiving it and verifying your identity, free of charge.
9. Data of minors
Our website and products are aimed at farm operators and adults. We do not intend to collect data from anyone under 20 years of age. If you find that a minor’s data has been provided without the consent of a parent or guardian, please let us know and we will delete that data immediately.
10. Changes to this policy
We may update this policy from time to time when our services or the law change. The latest version will always be shown on this page together with its update date. If there are material changes, we will notify you through our contact channels.
11. Contact and complaints
If you have questions about this policy, or wish to exercise your rights as a data subject, contact us at:
- CK Focus Co., Ltd.
- Phone 094-697-5442 (Monday – Saturday, 08:00 – 17:00)
- Email info@ckfocus.com
- LINE OA Add us as a friend to contact our team
If you are not satisfied with how we handle your request, you can lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) at www.pdpc.or.th